YOUR ADDRESS: We have received the occasional package back from the Post Office with 'Return to Sender' due to inadequate or incorrect address. We send to the address supplied by eBay, or PayPal if paid via this method. Please make sure these details are correct. If you inform us of an alternative address via email we will try our best to send to that address but cannot guarantee it, you have the facility to change the postal address during Checkout and/or in 'My eBay'. If returned, items will not be Re-Sent until further payment has been made for postage.
Please Do Not send items back to us without contacting us 1st and reading our Return Policy (below)

PAYPAL: Due to PayPal's Buyer Protection Policy, ALL Australian payments via this method must opt for Registered or Express Post. We will not post your item if one of these postage methods is not chosen. If not included, the cost will increase by $4 to cover the postage, admin and transaction costs.
International postage rates already have the insurance included.
This is a requirement imposed on us by PayPal and we reluctantly have to pass this onto the buyer. If you have any concerns or grievances, please direct it to PayPal's customer care.
Following is part of PayPal's Buyer/Seller Protection Policy:

1. ) A faxed copy of the shipping receipt that includes the buyer's delivery address. You can get this from Australia Post's Registered Post and Australia Post's Registered Post International, or

2. ) A shipping code that PayPal can use online to view the shipping status and the buyer's delivery address. You can get this from Australia Post Express Post Platnium, Australia Post eparcel, Australia Post EMS, Star Track Express, UPS, TNT, DHL, FedEx, and other carriers, or

3. ) A receipt issued by the carrier that is signed by the recipient acknowledging delivery.

INSURANCE: Due to an increase in Lost/Stolen items we Strongly recommend that you use Express Post which has a tracking number. We cannot take responsibility for any loss/damage that occurs once items have been submitted at the post office.
We reserve the right to send valuable items via Registered Post where a signature will be required.
Please do not leave Negative Feedback if your item goes missing, you have the option to insure/trace your purchase.
By Not choosing this option you are accepting responsibility for your purchase from point of lodgment at the Post Office. Any claims you may need to make are between yourself and Australia Post. We will supply you with all necessary information such as date/time of dispatch and at which Post Office but cannot enter into discussion regarding your claim or grievance with Aus Post.
We have been trading online for about 10 years via 5 auction sites worldwide and 3 web sites and have sent 10's of 1000's of items globally, and items do go missing, only a small percentage but the fact of the matter is about 1 in 200 will be lost/stolen/damaged.
We pack the items well with more than adequate protection. We address them as per Australia Post guidelines.
Please do not send us emails with threats of Negative feedback or eBay action if your purchase does not arrive, we are not at fault and neither are you, please direct your frustration at the carrier, AusPost. Better still, opt for Express or Registered Post. 75% of buyers now choose this option. We have only had one item go missing via these methods and that one was an addressing error by the buyer.
NOTE: The most vulnerable items are sent to a work or business address, schools, colleges etc. Where possible please advise us of a private/residential address.

FEEDBACK: We have an automated feedback system which will leave feedback once it has been posted for us. We deem a transaction complete when you have received your purchase and are satisfied all is as you expected, and have left feedback to that effect. Please do not threaten us with Negative feedback if we do not leave feedback for you 1st. Especially if you have received your purchase and all is well. Simply leave your feedback and our system will respond likewise in a short while. We implemented this feedback system so you will receive our response quickly.
If however, you feel the need to leave negative or neutral feedback, please contact us 1st so we may try and address your concern and rectify any problems you may have.
90% of our Negative feedback is due to item non deliveries, please refer to 'Insurance' above.

Please Click here to leave feedback after you have received your purchase.

RETURN POLICY: We gladly replace items if returned to us within 7 days. You must contact us immediately if you discover a fault with your purchase or if it is Dead on Arrival (DOA).
We are bound by our suppliers and manufacturer return policies. Electrical items: we will refer you to the manufacturer. Look at the Auction listing for information on warranty duration. Please read and complete the warranty card enclosed with your product and post to the manufacturer - usually required within 14 days of purchase. If a card was not included look on the packaging or the CD if supplied for further information. Failing that, go to the products web site, most manufactures now allow you to register your product online. Most have a good support system to help rectify any problems you may be having, some problems are simply remedied via an email/phone call.
Other items such as batteries etc: By this stage you would have had some instructions on how to rectify the problem. Please try and carry out these instructions, we estimate that about 75% of items returned are tested OK. (Batteries 85%)
Because of this we ask that you include return postage back to yourself in the form of postage stamps (or cash/money order). If tested faulty we will return this postage to you with the replacement. If you require your item to be returned via Registered or Express Post please include an additional $3.00 postage. We cannot take responsibility for lost or damaged items once posted. You may put a small identifiable mark, i.e. on the back of a battery, so you know you are receiving a replacement or the original item.
NOTE: Due to 'cunning customers' in the past, we now put hidden marks on all our products we are not sole traders for, to determine if the returned item was actually purchased from us. All items were also inspected and where possible tested prior to dispatch.
LCD's: Due to their delicate nature, as with most retail outlet policies, electrical items are non returnable. However we will accept returns on these items and will replace due to a manufacturing fault. We will not replace if when tested damage has been caused due to neglect whilst fitting or from a static discharge from yourself. Fitting guidelines will be sent to you via email soon after your purchase.
BATTERIES: Replaced only if faulty/not charging/DOA.
CHARGERS: Replaced only if faulty/not charging/DOA.
ALL OTHER PRODUCTS: At our discretion.
In some instances where the postage cost outweighs the value of the item, we may choose to offer you a refund (minus initial postage if applicable)
If you made a mistake with your order, we will replace if due to misfitting or wrong model/type, only if full postage is paid both ways and the product is returned in 100% re-saleable condition with original packaging, this is assuming we stock the part you require. Price adjustments either way will be made prior to dispatch.
Please Do Not send items back to us without contacting us 1st. Please include your postal address and the reference # we gave to you at time of purchase. We try and test the returned item and replace the same day to minimise inconvenience.

If you have any Questions please contact us via: sales@cob-webz.com

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